What To Expect From Review Filter

Review Filter will give your hotel real-time feedback on how guests are finding their experience whilst simultaneously helping push positive reviews to sites like TripAdvisor using the clever two-click process AND making it extremely difficult for negative reviews to be published online.

Your hotel can expect an increase in positive reviews being posted on TripAdvisor and Google, and fewer negative reviews on these sites. Very often the ranking position of your hotel and overall reputation will improve.

Objective

What’s a realistic objective for your hotel?

If your hotel is situated in a town or city where there are lots of hotels, it’s realistic that your property’s ranking position on TripAdvisor will start to improve and possibly move into the top rated properties in your area.

If instead you’re located in a more rural setting, an improvement in the overall rating of your business across TripAdvisor and Google is the more likely result. Just how much the rating increases will depend on your current digital reputation and the overall guest experience.

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How does it work?

Review request within hours not days

Within hours of check-out an email or text is automated to the guest asking for their feedback.

Negative reviews disappear on submission

If the guest’s experience is rated as one, two or three stars, the review they’ve just shared will disappear the instant they press submit, meaning they’ll be unable to copy and paste their review to sites like TripAdvisor.

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Positive reviews pasted within two clicks

If the guest’s experience is rated four or five stars, they will be taken to a different page on submission, prompting them to use the clever two-click process to copy and paste their positive review to either Google or TripAdvisor.

Real-time hotel review management

As both positive and negative reviews are submitted, your front of house team will be able to view and respond to the reviews.

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Reputation Management Dashboard

All the core data is presented into an illustrative dashboard so you can effectively manage your hotel’s digital reputation.

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Deliverables

How will success be measured?

No. positive reviews submitted, no. negative reviews submitted, TripAdvisor ranking in local area, TripAdvisor reputation score, Google reputation score.

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Timing

How long until you see results?

The speed of results largely comes down to the size of your hotel. Typically only 1 in 6 guests responds to the review requests so the larger the number of positive reviews your hotel receives the quicker your digital reputation will improve. Six months is usually a good time period to assess for any size of property.

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Objective

What’s a realistic objective for your hotel?

If your hotel is situated in a town or city where there are lots of hotels, it’s realistic that your property’s ranking position on TripAdvisor will start to improve and possibly move into the top rated properties in your area.

If instead you’re located in a more rural setting, an improvement in the overall rating of your business across TripAdvisor and Google is the more likely result. Just how much the rating increases will depend on your current digital reputation and the overall guest experience.

How does it work?

Review request within hours not days

Within hours of check-out an email or text is automated to the guest asking for their feedback.

Negative reviews disappear on submission

If the guest’s experience is rated as one, two or three stars, the review they’ve just shared will disappear the instant they press submit, meaning they’ll be unable to copy and paste their review to sites like TripAdvisor.

Positive reviews pasted within two clicks

If the guest’s experience is rated four or five stars, they will be taken to a different page on submission, prompting them to use the clever two-click process to copy and paste their positive review to either Google or TripAdvisor.

Real-time hotel review management

As both positive and negative reviews are submitted, your front of house team will be able to view and respond to the reviews.

Reputation Management Dashboard

All the core data is presented into an illustrative dashboard so you can effectively manage your hotel’s digital reputation.

Deliverables

How will success be measured?

No. positive reviews submitted, no. negative reviews submitted, TripAdvisor ranking in local area, TripAdvisor reputation score, Google reputation score.

Timing

How long until you see results?

The speed of results largely comes down to the size of your hotel. Typically only 1 in 6 guests responds to the review requests so the larger the number of positive reviews your hotel receives the quicker your digital reputation will improve. Six months is usually a good time period to assess for any size of property.

"DHM have helped us to manage and improve our reputation better than anything else we've worked with, the results were clear in a matter of months."

Website Images (1)-Mar-25-2021-02-00-50-83-PM

Mostafa Abdella

Managing Director, Ace Hotel London Shoreditch

Website Images (1)-Mar-17-2021-03-42-58-59-PM

How does your direct bookings strategy score up?

 

If maximising direct bookings is a priority for your business, the Direct Bookings Scorecard will assess how robust your strategy is when it comes to prising bookings away from the OTAs, and show you the areas to improve to start reducing those monthly commission bills. 

What Is The Cost Of Review Filter?

 

The hotel review management software, Review Filter, starts at £99 or you may choose to opt for daily management for £199 per month. 

 

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