What’s it been like working with DHM?
I've loved it. The project that we started with was the Hoteliers Charter and we weren't quite sure of the direction, but DHM came to me right at the start with full commitment to help me work out whatever this was going to develop to.
They've been with me every step of the way, which has been great because obviously the world fell apart in 2020 and this project could so have lost direction, energy and pace.
But because I had DHM by my side building and committing and creating, it was easy to keep the project on track and to keep working together as we got various other stakeholders involved. I found their commitment really great, and I couldn't have got us to where we are now without DHM.
What, if anything, has exceeded your expectations?
I think the flexibility and the ‘yes’ mindset. At a couple of points in the project, we were working with different stakeholders, trying to share platforms and look at different opportunities, and each time DHM has found a way to do it.
With these types of projects it's very easy to say, ‘you know what, it's in the too hard box,’ but that hasn't happened at all. The “can-do” has been incredible.