What features of our digital services were of most interest to you?
Initially we had DHM come to work with us to do a review of all of our social media, which was really helpful in pinpointing where we needed to improve.
It became clear from that initial audit that we needed somebody to help us with our strategy and to help us with our planning going forward. But it was important that we had the right partner that set some clear objectives, be accountable and have a passion for digital and hospitality together. Straight away we were treated like an individual business.
Given the complexity of our offering, we can't be a cookie cutter hotel and DHM offered us things that were unique to our hotel rather than just giving us something that everybody else has.
What’s the best thing about working with DHM?
I'd have to say our account manager, she's been amazing.
I can't stress enough how important just having one point of contact can be when you're juggling a million different things, lots of different objectives, lots of different parts of the business, lots of different areas of expertise. Just having one person who has this immense knowledge and is completely down to earth, but professional, felt like having an extension of my own team. I feel so confident that I could give her task or we could have a discussion about something and she would just go off and do it.
She always brings her own ideas to the table it does genuinely feel like there’s an extra person in my team. Especially during lockdown as well, some of the social got quite intense at some points so having someone who we could bounce ideas off or who was just there as a bit of a listening ear really has just been so meaningful to me.